Position Overview:
As a Customer Service/Sales Support Representative, you will play a crucial role in ensuring a positive customer experience and providing essential support to our sales team. The ideal candidate will be detail-oriented, highly organized, and adept at multitasking, with strong interpersonal and communication skills. This role involves handling retail customer inquiries, processing orders, and supporting various sales functions.
Key Responsibilities:
- Provide exceptional customer service by answering inquiries via calls or e-mail, resolving issues, and offering support in a positive and professional manner.
- Enter and manage customer orders accurately, ensuring timely and efficient processing.
- Maintain accurate records and data entry.
- Address customer concerns and complaints promptly, working to find effective solutions and ensure customer satisfaction.
Schedule:
- 8AM – 5PM
- Full-time
- M-F
- Overtime available
Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service or sales support role is desirable.
- Excellent verbal and written communication skills, with the ability to interact effectively with customers and team members.
- High level of accuracy and attention to detail in order processing and data management.
- Strong organizational and time management abilities, with the capability to handle multiple tasks simultaneously.
- Proficiency in Microsoft Excel, Word, and Outlook. Experience with SAP is a plus but not required.
Join our Team:
Embark on a rewarding journey with DOUGLAS, where you can contribute to our continued success while gaining valuable experience. Apply today to become a vital part of Team DOUGLAS!
DOUGLAS is an equal opportunity employer.
Work Location:
In-person at our Keene, NH office – No remote work options available
Training:
Paid training provided
Pay:
$19.50 + per hour, depending on experience.
COMPANY BENEFITS:
- Medical, Dental
- Optional Health Savings Account available
- Company paid Short- and Long-Term Disability Insurance
- Company-provided Life Insurance Policy
- 401(k) with a 15% company match
- 11 paid holidays, plus paid time off
- Generous product discounts
- Reduced Summer Hours
- Play and work with Stuffed Animals!
- Year-end Profit-Sharing Bonus
Company Overview:
DOUGLAS has been a family-owned and operated business since 1956. As one of the most respected plush manufacturers in the United States we are a vibrant and forward-thinking specialty Toy and Gift company dedicated to providing top-tier products and unmatched customer satisfaction. Grounded in a steadfast commitment to excellence, we continually surpass expectations and drive innovation within our industry.
Please email resume/cover letter to calix@douglastoys.com